| Accreditation
Document |
 Microsoft
Word Format (.doc)
 Adobe
Acrobat Format (.pdf)
|
| Appendices |
| Appendix i : Examinations Organiser Letter (Training) |
|
|
| Appendix ii : Analysis of Results |
|
|
| Appendix iii : Schools Audit Questionnaire |
|
|
| Appendix iv : Course Calendar |
|
|
| Appendix v : ICT Show Letter (October 2002) |
|
|
| Appendix vi : Training Course Evaluation Form |
|
|
| Appendix vii : Web-site Training Request Proforma |
|
|
| Appendix viii : Schedule of Training Costs |
|
|
| Appendix ix : Copy of Letter sent to Schools (Training Steering Group formation) |
|
|
| Appendix x : SIMS User Group Formation Letter |
|
|
| Appendix xi : IT Section Plan |
|
|
| Appendix xii : Challenges |
|
|
| Appendix xiii : Timeline Implementation |
|
|
| Appendix xiv : Skills Analysis |
|
|
| Appendix xv : Training Modules - Example |
|
|
| Appendix xvi : Training Document Format |
|
|
| Appendix xvii : Example Module Training Documents |
|
|
| Appendix xviii : Completed Evaluation Form (End of Year SIMS) |
|
|
| Appendix xix : Training Course Performance Graph (End of Year SIMS) |
|
|
| Appendix xx : Learning Services Service Level Agreements: Primary Secondary |
|
|
| Appendix xxi : Service Desk Call Classifications |
|
|
| Appendix xxii : Electronic Data Transfer: IPSec
Evaluation, Initial Overview and Implementation |
|
|
| Appendix xxiii : Training Document: Service Desk Online – Customer User Guide |
|
|
| Appendix xxiv : View of Customer Service Desk Account |
|
|
| Appendix xxv : Call log-to-resolution process |
|
|
| Appendix xxvi : Service Desk Statistics – May 2003 |
|
|
| Appendix xxvii : Electronic Data Transfer |
|
|
| Appendix xxviii : Schools Survey Results, Nov 2002 |
|
|
| Appendix xxix : IMS/CTF Documentation |
|
|
